Policies
Shipping is free for all orders within South Africa. International orders will incur customs charges when your package arrives at your country's customs boarder control, payable by the customer. As custom costs differ between countries, we are unable to estimate the cost at this time.
Should you wish to send a gift, kindly select “This is a gift” upon check-out and add a special note to accompany your gift. All items purchased as gifts are gift-wrapped on a complimentary basis and include a personalised note that you specify when confirming your purchase. Gifts are shipped in brand-free outer packaging; no price is included in the delivery documentation.
Returns are available within 14 days of your online order delivery date. Contact us on
returns@thesevenstore.co, and we will help you with your return. Please note that the items must be in a re-saleable condition and that personalised items are non-exchangeable and non-refundable.
Log a Return
Your SEVEN item will maintain its qualities if it is not directly exposed to sources of light and heat, is stored inside its cloth case, and is not over-filled so it can conserve its original shape. Avoid excessive contact with water, oils, perfumes, or cosmetics. If your item gets wet, remove excess moisture by dabbing it with a soft, dry cloth and let it dry at room temperature and not in direct sunlight.
Yes, we do. Upon check-out, add your preferred delivery address and we will send your package straight to your doorstep.
Yes. In order to provide you with a better shopping experience, we need all our
clients to create an account before completing their orders. You are also
welcome to create an account just before making a payment.
Yes, but with exception. Should you wish to return a Collector’s Item, kindly contact us on returns@thesevenstore.co.